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Just Sort It — Terms & Conditions

Version: 1.1

Last updated: 25 July 2026

Effective date: on publication

1. Who we are

Just Sort It is a gift concierge service operated by Adam Sellar (ABN 65 797 489 246), a sole trader based in Queensland, Australia ("Just Sort It", "we", "us", "our").

You can contact us any time at privacy@justsortit.au.

These Terms govern your use of the Just Sort It service and website at justsortit.au. By joining or using the service, you agree to them.

2. What the service is

Just Sort It helps you look after the people who matter to you by handling gifts on your behalf. When you join, we:

Every gift is from you. We handle the logistics; the gift, the thought and the gesture are yours.

Our assistant Evie helps deliver the service, including generating gift suggestions and message wording using automated tools. How we handle the information involved is set out in our Privacy Policy.

3. Who can use it

You must be at least 18 years old to join.

The service is for arranging gifts for a partner who is happy to receive gifts from you. You must not use the service to obtain information about, contact, track or send items to any person without a genuine personal relationship and their willingness to receive gifts from you. We may refuse, suspend or cancel any account used for harassment, surveillance, or contacting someone against their wishes.

4. The information you give us

The suggestions we make are only as good as the information you give us. You're responsible for the accuracy of what you tell us, and for making sure you're entitled to share the information you provide about your partner.

5. Membership and fees

Membership is $39 per month, charged on a recurring basis through our payment processor (see clause 8). This covers the service described in clause 2 — the remembering, choosing, card-writing, coordinating and approval handling — for every occasion, all year. It is not the cost of any gift.

Founding rate. If you join as a founding member, your $39 monthly rate stays locked for as long as you remain continuously subscribed. We may change membership fees in future, including for new members, on at least 30 days' notice — but a founding member's locked rate won't change while their subscription remains active and continuous.

Month-to-month, cancel any time. Membership runs month to month with no fixed term and no lock-in. You can cancel any time and your membership will continue until the end of the current paid month, after which you won't be charged again. Cancelling stops future membership charges; except for the first-month guarantee in clause 7, we don't provide pro-rata refunds for the remainder of a month already paid.

6. Gifts — billed at cost, only after you approve

You approve every gift before anything is ordered. For each occasion we'll suggest a specific gift. If it's not quite right, tell us and we'll rework it until you're happy. Nothing is ordered that you haven't approved.

Gifts are billed separately, at our actual cost — the supplier's price plus any delivery charge — with no markup. You set the budget for each gift; it's your call every time.

We never place an order until that gift has been paid for. The sequence is always: you approve the gift, you pay its cost, then we order it. You decide what to spend, and we're never ordering on your behalf before you've paid.

Gifts are fulfilled by third-party suppliers and retailers. Delivery timeframes depend on those suppliers, and some factors (weather, courier delays and similar) are outside our control. Where something does go wrong, clause 7 sets out how we make it right.

7. Our guarantee

We stand behind the service in three specific ways:

(a) You approve before we send. Because you approve every gift before it's ordered, and we rework it until you're happy, nothing goes out that you weren't satisfied with first.

(b) Your first month is refundable. If you're not happy with the service, you can ask us for a refund of your first month's membership fee ($39). You can ask either within 30 days of first subscribing, or within 30 days of the first gift we arrange for you — whichever is later — up to a maximum of 12 months from the date you first subscribed. This covers the membership fee only. It does not cover the cost of any gift you approved and we purchased on your behalf, because that gift has already been bought and (usually) sent.

(c) We fix gift problems. Gifts are fulfilled by established third-party suppliers we trust, so problems are rare. If a gift arrives later than the delivery window we agree with you when you approve that gift, or arrives damaged or materially not as we described it, we will arrange a replacement or a refund of the gift's cost and coordinate this with the supplier on your behalf, so you don't have to chase anyone. "Late" here means after the delivery window agreed at approval, and does not apply where a requested timeframe wasn't achievable and we made that clear to you before you approved.

To be clear: because you approve each gift before it's sent, we don't provide a refund of a gift's cost simply because the recipient didn't care for a gift you approved. There is no deposit.

Nothing in this clause limits the rights you have under the Australian Consumer Law (see clause 9).

8. Payments

Payments are processed securely by Stripe. We don't see or store your full card details — Stripe handles that. By joining, you authorise us (through Stripe) to charge your membership fee on a recurring basis, and to charge the cost of any gift you've approved.

9. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we're permitted by law to limit our liability for a failure to meet a consumer guarantee, our liability is limited to re-supplying the service (or paying to have it re-supplied).

10. Our liability

To the extent permitted by law, and subject to clause 9, we're not liable for any indirect or consequential loss, and our total liability to you for any claim connected with the service is limited to the amount you paid us in membership fees in the 3 months before the claim arose.

We do our best to get every occasion right, but we don't guarantee that a particular recipient will react in a particular way to a gift.

11. Cancelling, and us ending the service

You can cancel any time (clause 5). We may suspend or end your access if you breach these Terms, misuse the service (clause 3), or if a payment fails and isn't resolved. If we end your membership without cause, we'll refund any unused portion of a month you've paid for.

12. Privacy

We take the information you share — including the information you provide about your partner — seriously. How we collect, use and protect it is set out in our Privacy Policy, which forms part of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we'll let you know by email or on the website, and give you reasonable notice (at least 30 days where the change affects your fees). Continuing to use the service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State.

15. Contact

Questions about these Terms? Email privacy@justsortit.au and we'll help.

Just Sort It — operated by Adam Sellar (ABN 65 797 489 246).